Payment Portal Users

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Need help or want to pay by phone? Call us at (800) 824-6191
As of April 20, 2017, First National Collection Bureau, Inc. has migrated to a new payment portal. All users will be required to register for a new username and password to access the payment portal. Please call us at (800) 824-6191 if you need assistance.
WE ARE REQUIRED BY LAW TO NOTIFY CONSUMERS OF THE FOLLOWING INFORMATION. THIS LIST DOES NOT CONTAIN A COMPLETE LIST OF THE RIGHTS CONSUMERS HAVE UNDER CITY, STATE AND FEDERAL LAW.

California: The state Rosenthal Fair Debt Collection Practices Act and the federal Fair Debt Collection Practices Act require that, except under unusual circumstances, collectors may not contact you before 8 a.m. or after 9 p.m. They may not harass you by using threats of violence or arrest or by using obscene language. Collectors may not use false or misleading statements or call you at work if they know or have reason to know that you may not receive personal calls at work. For the most part, collectors may not tell another person, other than your attorney or spouse, about your debt. Collectors may contact another person to confirm your location or enforce a judgment. For more information about debt collection activities, you may contact the Federal Trade Commission at 1-877-FTC-HELP or www.ftc.gov.

Colorado: FOR INFORMATION ABOUT THE COLORADO FAIR DEBT COLLECTION PRACTICES ACT, SEE WWW.COAG.GOV/CAR.
A consumer has the right to request in writing that a debt collector or collection agency cease further communication with the consumer. A written request to cease communication will not prohibit the debt collector or collection agency from taking any other action authorized by law to collect the debt.
Our Colorado office is located at: 13111 E. Briarwood Ave. #340, Centennial, CO 80112. The telephone number is: 303-309-3839.

Massachusetts: NOTICE OF IMPORTANT RIGHTS
YOU HAVE THE RIGHT TO MAKE A WRITTEN OR ORAL REQUEST THAT TELEPHONE CALLS REGARDING YOUR DEBT NOT BE MADE TO YOU AT YOUR PLACE OF EMPLOYMENT. ANY SUCH ORAL REQUEST WILL BE VALID FOR ONLY TEN DAYS UNLESS YOU PROVIDE WRITTEN CONFIRMATION OF THE REQUEST POSTMARKED OR DELIVERED WITHIN SEVEN DAYS OF SUCH REQUEST. YOU MAY TERMINATE THIS REQUEST BY WRITING TO THE DEBT COLLECTOR.
Telephone Number: (800) 824-6191; Office Hours: Monday - Friday 6:00 a.m. - 6:00 p.m. Pacific Standard Time

Minnesota: This collection agency is licensed by the Minnesota Department of Commerce.

New York: Debt collectors, in accordance with the Fair Debt Collection Practices Act, 15 U.S.C. section 1692 et seq., are prohibited from engaging in abusive, deceptive, and unfair debt collection efforts, including but not limited to:
(i) the use or threat of violence;
(ii) the use of obscene or profane language; and
(iii) repeated phone calls made with the intent to annoy, abuse, or harass.

If a creditor or debt collector receives a money judgment against you in court, state and federal laws may prevent the following types of income from being taken to pay the debt:
1. Supplemental security income, (SSI);
2. Social security;
3. Public assistance (welfare);
4. Spousal support, maintenance (alimony) or child support;
5. Unemployment benefits;
6. Disability benefits;
7. Workers’ compensation benefits;
8. Public or private pensions;
9. Veterans’ benefits;
10. Federal student loans, federal student grants, and federal work study funds; and
11. Ninety percent of your wages or salary earned in the last sixty days.

New York City: New York City Department of Consumer Affairs license number: 2026051

North Carolina: North Carolina Department of Insurance permit number: 4105
First National Collection Bureau, Inc., 50 W. Liberty Street, Suite 250, Reno, NV, 89501 USA
Tennessee: This collection agency is licensed by the Collection Service Board of the Department of Commerce and Insurance.

ELECTRONIC FUNDS TRANSFERS

Preauthorized Payments

(1) Right to stop payment and procedure for doing so. If you have told us in advance to make regular transfers out of your account, you can stop any of these payments by calling us at (800) 824-6191, Monday through Friday, 6:00 am to 6:00 pm (PST), or writing us at 50 W. Liberty Street, Suite 250, Reno, NV, 89501 USA, in time for us to receive your request 3 business days or more before the payment is scheduled to be made.

(2) Notice of varying amounts. If these regular payments may vary in amount, we will tell you, at least 10 days before each payment, when it will be made and how much it will be.

(3) Liability for failure to stop payment of preauthorized transfer. If you order us to stop one of these payments 3 business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages not to exceed the amount of the transfer.
Notice About Electronic Check Conversion
When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day we receive your payment, and you will not receive your check back from your financial institution.